Other Important Information
Information on Receiving Extra Help and Savings Benefits
Did you know you could qualify for extra help and savings benefits?
Medicare Savings Programs – These are state programs that assist individuals with limited income in paying with their Medicare costs. The names of these programs may vary by state. The state can help individuals paying for Medicare premiums. In some cases, Medicare Savings Programs may also pay Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance) deductibles, coinsurance and copayments if certain conditions are met.
Low Income Subsidy (LIS) – A program to help individuals pay for Medicare Prescription Drug costs, that it is also called “Extra Help”. Medicare beneficiaries receiving LIS may be able to qualify for assistance in paying for their Part D monthly premium, annual deductible, coinsurance and copayments. The amount of subsidy depends on the individual’s income compared to the Federal Poverty Level and resource limitations set by the Social Security Act.
Doctors HealthCare Plans LIS Premium Summary Table 2026
| Your level of Extra help | Monthly premium for the following plans: DrMax (HMO) DrExtraCare (HMO C-SNP) DrSelect (HMO) DrSelect-CFL (HMO) DrPlatinum-CFL(HMO D-SNP) DrTotalCare-CFL (HMO C-SNP) DrElite-SFL (HMO) |
Monthly Premium for: DrPlus (HMO D-SNP) |
Monthly Premium for: DrFlex (HMO D-SNP) |
| 100% | $0.00 | $0.00 | $0.00 |
| 75% | $0.00 | $1.20 | $0.28 |
| 50% | $0.00 | $2.40 | $0.55 |
| 25% | $0.00 | $3.60 | $0.83 |
| 0% | $0.00 | $4.80 | $1.10 |
Doctors HealthCare Plans LIS Premium Summary Table 2025
| Your level of extra help | Monthly premium for the following plans: DrMax (HMO) DrExtraCare (HMO C-SNP) DrMax-B (HMO) DrSelect (HMO) DrElite-B (HMO) DrValue (HMO) |
Monthly Premium for DrPlus (HMO D-SNP) |
Monthly Premium for DrPlus-B (HMO D-SNP) |
Monthly Premium for DrFlex (HMO D-SNP) |
Monthly Premium for DrElite-B (HMO) |
Monthly Premium for DrValue (HMO) |
| 100% | $0 | $0 | $0 | $0 | $0 | $0 |
| 75% | $0 | $5.08 | $3.43 | $5.08 | $0 | $0 |
| 50% | $0 | $10.15 | $6.85 | $10.15 | $0 | $0 |
| 25% | $0 | $15.23 | $10.28 | $15.23 | $0 | $0 |
| 0% | $0 | $20.30 | $13.70 | $20.30 | $0 | $0 |
This does not include any Medicare Part B premium you may have to pay.
For more information and to see if you qualify you may call our Social Services Team at 786-866-4546, TTY users should call 711. We are open Monday through Friday, 9 a.m. – 5 p.m. Our Social Services Department can provide you with important eligibility information and help you apply for public assistance at no cost to you. Review our informational brochure below:
Social Services Brochure – English / Spanish
Doctors HealthCare Plans is proud to be a member of the ACCESS Florida Community Network
Centers for Medicare & Medicaid Services
Website: www.medicare.gov
Toll-free phone: 1-800-633-4227
TTY: 1-877-486-2048
24 hours a day, seven days a week
Social Security Administration
Website: http://www.socialsecurity.gov/prescriptionhelp
Toll-free phone: 1-800-772-1213
TTY: 1-800-325-0778
Monday through Friday 7 a.m. to 7 p.m.
Department of Children and Families (DCF)
Florida Partner Website at www.myflorida.com/accessflorida
Phone: 1-866-762-2237
TTY users should call 1-800-955-8771 or 1-800-955-8770
Best Available Evidence
Doctors HealthCare Plans must accept certain forms of evidence of Extra Help or Low Income Subsidy (LIS) assistance when our system or CMS’ system does not indicate that you are eligible for this assistance. The Best Available Evidence page on the CMS website gives examples of the information you should provide to us. https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/Best_Available_Evidence_Policy.html
Doctors HealthCare Plans Quality Improvement and Management
Doctors HealthCare Plans, Inc. (the Plan), continually strives to improve quality of care and services for our Members. For more information please see below:
Quality Improvement and Management English / Spanish
Special Needs Plans (SNP) Quality Improvement Performance Results –
Special Needs Plans (SNP) Quality Improvement Performance Results –
Doctors HealthCare Plans performs annual evaluation of its Model of Care. Please call us for details related to this evaluation, at the Member Services telephone number on the back of your ID card – Member Services: Local: 786-460-3427 Toll-Free: 1-833-342-7463 TTY 711. We are open 7 days a week, 8:00 a.m. to 8:00 p.m.
DrExtraCare (HMO C-SNP) has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until December 31, 2025 based on a review of Model of Care (MOC). DrPlus (HMO D-SNP), DrPlus-B (HMO D-SNP) and DrFlex (HMO D-SNP) have been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until December 31, 2025 based on a review of the Model of Care and are sponsored by Doctors HealthCare Plans, Inc. and the State of Florida Agency for Health Care Administration
CMS Transmittals
Program transmittals are issued by The Centers for Medicare & Medicaid Services (CMS) to communicate new or changed policies and/or procedures that are being incorporated into a specific CMS program manual. The cover page (or transmittal) summarizes the new material, specifying what has changed. CMS has developed MLN Matters® bulletins that provide Medicare coverage and reimbursement rules in a brief and easy-to-understand format. Please visit the CMS website using the following links:
Access the guidelines we use when reviewing pre-authorization request:
Doctors HealthCare Plans complies with national coverage determinations (National Coverage Determinations – NCD), local coverage determinations (Local Coverage Determinations) and general coverage and benefit conditions included in Traditional Medicare laws. You may also refer to the Medicare Coverage Data Base.
When coverage criteria are not fully established in Medicare statute, regulation, NCD, or LCD; Doctors HealthCare Plans refers to current evidence in widely used treatment guidelines or clinical literature which includes MCG Guidelines.
Doctors HealthCare Plans Member Rights and Responsibilities
As a Doctors HealthCare Plans Member, you are afforded certain rights, responsibilities, and protections. The following summary of your Member Rights and Responsibilities is provided for your information. This does not alter or amend your health care coverage with Doctors HealthCare Plans, Inc. and we do encourage you to become familiar with them and welcome any questions or further assistance we may provide.
Member Rights and Responsibilities English / Spanish
Agency for Health Care Administration Rules and Services
The Agency for Health Care Administration (AHCA) is responsible for the administration of the Florida Medicaid program. Below is the AHCA website address. The site contains rules and services specific policies. Please use this as a resource to better understand Medicaid benefits and services.
http://ahca.myflorida.com/medicaid/review/specific_policy.shtml
Florida Division of Emergency Management
Below is the Florida Division of Emergency Management website. This site provides important information regarding disasters and how to prepare and mitigate against impact. Please use this resource to plan and prepare.
https://floridadisaster.org/info/
Doctors HealthCare Plans takes the following actions during disasters or public health emergencies
When a disaster or a public health emergency is declared, we take the following actions to ensure our members in the affected areas can get the medical care they need:
- Covering Medicare Parts A and B services and Part C plan benefits at non-network hospitals and other medical facilities
- Removing prescription drug limitations such as “Refill too soon” rejection notices that prevent replacing lost medications
- Waive in full requirements for gatekeeper referrals where applicable
- Make changes that benefit the enrollee effective immediately without the 30-day notification requirement
These changes become effective immediately and remain in effect until:
- The president, governor or secretary of Health and Human Services declares the public health emergency or disaster has ended; or,
- 60 days have passed since the disaster or emergency was declared, and no end date was identified.
If Doctors HealthCare Plans is affected by the disaster and cannot resume normal operations by the end of the public health emergency or state of disaster, we will notify the Centers for Medicare & Medicaid Services (CMS) and will update our website, when and if we are able to provide information.
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Last Updated: 10/10/2025